A Backup Reservation allows members to reserve a stay on standby if and when another member’s 24-hour hold is released from the system.
IMPORTANT NOTE: Members must be up-to-date on their required ThirdHome week at their property, and annual membership dues must be paid in order to place a Backup Reservation. Members not current on dues will be prompted to pay the fee prior to completing the Backup Reservation request.
How to Make a Backup Reservation:
1) After you log in to your account, navigate to your desired property page, and scroll down to the "Availability" section.
If a stay has an active 24-hour hold, it will show a “Backup Reservation” button, so long as it does not have an existing backup reservation in place.
2) Click the “Backup Reservation” button next to the stay you would like to make a Backup Reservation for. Once you have read and agreed to the terms and conditions, select “I agree.”
IMPORTANT NOTE: This is not an official reservation. Please do not make any travel arrangements, especially those that may be non-refundable, until you receive a notification that your backup reservation has been processed.
3) After agreeing to the terms and conditions, you will be taken to the following payment page. From here, you will see the total quote for your reservation, including the number of Keys used. To submit your Backup Reservation request, click the “Place Backup Reservation” button and then click "I Agree."
PRO TIP: Members may use any available monetary credit or Keyless Tokens towards a Backup Reservation if desired.
At this time, the reservation will be placed in pending. When a Backup Reservation is pending: Keys are held, credit and Keyless Tokens are used, and the charge is authorized.
If the holding member does not make a reservation on this stay, the Backup Reservation will be processed, and the card will be charged.
If the holding member decides to make a reservation during the 24-hour hold period, the Backup Reservation is considered “unused.” In this case, you will not be charged for the reservation, credit and Keyless Tokens will be refunded, and Keys will be released.
You can view your Backup Reservation(s) at any time by clicking on your "Account" icon and then selecting "Reservations."
From there, you will be taken to your reservations page and will select the “Backup Reservations” toggle.
NOTE: The Backup Reservations tab will only appear if there is a Backup Reservation in place.
If and when the Backup Reservation is processed, it will move into the Guest or Host Reservations tab accordingly. In turn, the only reservations that will be visible under the Backup Reservations tab are those that are: pending, canceled, or unused.