Bookings are protected by SUPERHOG, the global digital trust platform that provides market-leading protection for all ThirdHome Hosts. In the rare event that a ThirdHome Guest damages your property during a stay, you will be covered by SUPERHOG’s $5M Host guarantee* for property damage. This offer is global and includes both standalone homes and affiliate resort members.
Guest members continue to be responsible for their actions while staying in a property, and this does not absolve guests of any damage they inflict. However, the goal of our partnership with SUPERHOG is to grant additional peace-of-mind for Host members.
What does SUPERHOG Protection cover?
SUPERHOG protects up to $5M in damage for any cause (accidental, deliberate, or malicious).
How much does having SUPERHOG Protection cost?
Access to SUPERHOG Protection is included in your membership fee. This means that as a Host, all Exchanges through ThirdHome will be covered by SUPERHOG automatically.
What do I do when I find damage?
In the unlikely event that a Guest causes damage to your property during a stay, reach out to your Member Experience Associate or Relationship Manager. Your dedicated ThirdHome Team member will reach out to SUPERHOG and handle the rest.
NOTICE: In the event that damage is discovered as a result of a ThirdHome stay, contact your ThirdHome Member Experience Associate within 10 days of checkout or before your next guest checks in, whichever is earlier, to initiate a claim for reimbursement. As part of your claim, gather evidence such as photos, videos, estimates, receipts or any other supporting materials and forward these on to ThirdHome for claim processing purposes.
*Terms and Conditions for SUPERHOG Protection apply. Please visit www.superhog.com for more information. You must comply with all of SUPERHOG’s requirements and conditions in order to be eligible to receive any payments for covered losses.